At NPH, we listen to our residents through surveys, focus groups, complaints, feedback and community events. We take action based on what you tell us.

Your feedback continues to shape how we work, what we prioritise and how we improve every day. We want to make sure everyone is given the opportunity to feel heard, involved and be proud of where they live.

The four areas below are the cornerstones of NPH. Each section includes examples of how your feedback is helping us make a difference. You can see the real changes we’ve made based on what you told us, from community projects and new engagement opportunities to service improvements and investment in homes.

Click on the coloured houses to find out how we’re taking action to provide great Homes, Neighbourhoods, Services and to be a great Company.