During 2024–2025, NPH reviewed feedback about Anti-Social Behaviour and community safety at Riverside House. Residents told us they wanted more visible support and clearer access to services. The aim was to build confidence, encourage reporting and improve partnership working.

How we listened:

We gathered feedback through conversations with residents, Housing Officer engagement and partnership discussions. Residents told us they wanted to speak directly with officers, raise concerns safely and better understand what support was available.

What we will be doing:

We carried out an ASB-focused Day of Action at Riverside House with partner agencies. Officers visited every home to speak with residents, provide advice, encourage reporting and strengthen relationships within the community.

• You wanted more visible support in your building
• You wanted opportunities to speak directly with officers
• You wanted help to raise concerns safely
• You wanted clearer access to housing and council services
• You wanted stronger partnership working to improve safety

• Held an ASB-focused Day of Action at Riverside House
• Worked with West Northamptonshire Council and partner agencies
• Visited every home to speak directly with residents
• Provided advice and encouraged reporting of concerns
• Used engagement activities to help residents feel comfortable speaking with officers