Tenant Satisfaction Measures: Positive results for 2024-25

Tenant Satisfaction Measures (TSMs) tell us how satisfied NPH residents are with our key services.

We’re pleased to see that we’ve improved in ten out of twelve measures in the last financial year – our biggest improvements have been in how quickly we are carrying out repairs and our approach to dealing with anti-social behaviour.

We know there’s still work to do to improve satisfaction in maintaining communal spaces and how we deal with complaints but we are focused on improving our service in these two areas.

Thank you to everyone who continues to work hard for our residents. These results are a reflection of their efforts and commitment to providing a great service!

The tenant perception survey is carried out by an external market research company and involves surveying 1000 of our tenants by telephone during the year.